FAQ
1. What is Urban Iman?
Urban Iman offers a unique range of products designed to celebrate and empower Muslims living in the West. Our collection includes stylish, meaningful items that reflect faith, culture, and modern living, with a focus on quality and inclusivity.
2. How do I place an order?
Simply browse our collections, select the items you want, choose your size (if applicable), and add them to your cart. Once you're ready, proceed to checkout, enter your shipping details, and complete the payment process.
3. Do you offer international shipping?
Yes! We offer worldwide shipping. Shipping costs and delivery times vary depending on your location. You can view shipping details at checkout.
4. Can I change or cancel my order?
You can modify or cancel your order before it is shipped. Once your order has been processed and shipped, changes or cancellations will no longer be possible.
5. How do I choose the right size?
We provide a size guide for all apparel products. You can view the size chart on each product page to help you find the best fit. If you're unsure, feel free to reach out via chat support for assistance.
6. What is your return and refund policy?
Since our products are made to order, we only accept returns for damaged or defective items. If you receive a damaged product, please contact us within 30 days of receiving your order and include a photo of the issue. Refunds will be processed once the return is approved.
7. Do you accept exchanges?
Currently, we do not offer direct exchanges. If you need a different size or item, we recommend returning the original item (if eligible) and placing a new order.
8. Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email to track your package.
9. How long does shipping take?
Shipping times vary depending on your location. Please refer to our shipping policy for estimated delivery times. Orders are processed and shipped as quickly as possible.
10. Are your products unisex?
Yes! Our collection is designed to be inclusive, with unisex products that can be enjoyed by everyone. Each product is made with versatility and comfort in mind.
11. Do you offer gift cards?
Not at the moment, but we may introduce them in the future. Stay tuned for updates!
12. How can I contact customer support?
The best way to reach us is through our live chat. Just click the chat icon, and our team will be happy to assist you!